Shipping Policy for Vape Wholesale Supplies

1. Introduction

Welcome to Vape Wholesale Supplies! We are dedicated to providing our customers with reliable and timely shipping services. This Shipping Policy outlines the shipping methods, delivery times, and charges applicable to your order. Please review this policy to stay informed about our packaging, processing, and shipping practices.

2. Shipping Methods and Costs

We use reputable carriers such as DPD, Parcel Force, DX, and others to ensure your orders are delivered promptly and securely. Our shipping methods and costs are as follows:

• Standard Shipping: £7.99 for orders under £300.

• FREE Delivery: For orders over £300 (Excl.).

• BT Postcode Delivery: £14.99 for all BT Postcodes.

3. Order Processing Time

Orders placed before 12 pm are eligible for same-day dispatch. Orders placed after 12 pm on Friday, or over the weekend, will be processed on the next working day (Monday). Our shipping service operates every day except Saturday and Sunday.

4. Delivery Times

Delivery times vary depending on the shipping method selected and the destination. We offer a fully tracked service with a 1-hour delivery window, collection point, and safe place options. Estimated delivery times are:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-4 business days

• Express Shipping: 1-2 business days

Please note that delivery times may be affected by unforeseen circumstances such as weather conditions, customs inspections, or carrier issues.

5. Shipping Destinations

We ship to most locations worldwide. However, there are no free deliveries to Northern Ireland BT Postcodes, and a charge of £14.99 applies. If you are unsure whether we can ship to your location, please contact our customer support team for assistance.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. You can use this information to track the status of your delivery. Tracking updates may take up to 24 hours to appear on the carrier's website.

7. Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect or incomplete shipping information. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. Address changes may not be possible once the order has been shipped.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund. Please contact us within 10 days of the date we dispatched your order to initiate an investigation with the relevant handler. Unfortunately, we are unable to investigate or replace any missing deliveries reported to us after 10 working days.

9. Customs and Duties

For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information on import regulations and fees.

10. Returns and Refunds

Our return and refund policy is outlined in our [Return Policy]. If you need to return a product, please follow the instructions provided in the Return Policy. Returns must be authorized by our customer support team, and unauthorized returns may not be accepted. To be eligible for a return, products must be unused and in their original packaging. Proof of purchase is required.

11. Additional Notes

Any orders made after 12 pm on Friday may not be shipped until the next working day. Orders placed on Fridays may take 1-2 business days to arrive. We are closed on Saturdays and Sundays for shipping orders.

If your order hasn't arrived within the specified timeframe shown for the delivery method chosen, please contact us within 10 days of the date we dispatched your order, so we can investigate with the relevant handler. Unfortunately, we are unable to investigate or replace any missing deliveries reported to us after 10 working days.

12. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

• Email: Sales@vapewholesalesupplies.co.uk

• Phone: 07999390743